Frequently Asked Questions

    General Questions

     

    What is Rinkuretros?

    Rinkuretros is an online store specialising in pet accessories, including beds, harnesses,
    leashes, collars, apparel and toys, designed to keep your dog or cat comfortable, safe and stylish
    every day.

    Where are you located?

    Our business is located at:

    Herengracht 420
    1087 LA Amsterdam
    Noord-Holland, Netherlands

    How can I contact customer support?

    You can reach us through the following methods:

    Ordering Questions

    How do I place an order?

    Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow
    the checkout instructions to complete your purchase securely.

    Can I modify or cancel my order?

    If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please
    contact us as soon as possible after placing your order.

    Will I receive an order confirmation?

    Yes. Once your order is successfully placed, you will receive a confirmation email containing your
    order details.

    Shipping Questions

    What are your shipping rates?

    • We offer free shipping on all orders within the Netherlands.

    Final shipping costs are calculated and shown at checkout before you confirm payment.

    What is your order processing time?

    Orders are processed within 1–2 business day after payment confirmation.

    How long does shipping take?

    Estimated transit time is 3-7 business days after your order has been processed. Delivery times
    may vary depending on your location.

    How can I track my order?

    Once your order ships, you will receive a shipping confirmation email with tracking information when
    available. You can also use our Order Tracking page.

    Do you ship internationally?

    Please refer to the shipping information displayed during checkout to see available shipping
    destinations.

    Returns & Refunds

    What is your return policy?

    As an EU consumer, you have the right to withdraw from your purchase within 30 days
    of receiving your goods, without giving a reason. Please review our
    Refund & Returns Policy for
    complete details.

    How do I request a return?

    Contact our support team at info@rinkuretros.nl with your
    order number and reason for the return. We will provide instructions for the return process.

    When will I receive my refund?

    Approved refunds are typically processed within 14 days after the returned item has been received
    and inspected, or after you provide proof that the item has been sent back, whichever is earlier.

    What if I receive a damaged or incorrect item?

    Please contact us immediately after receiving your order. Our team will work with you to resolve
    the issue as quickly as possible, including a repair, replacement or refund where applicable.

    Payment Questions

    What payment methods do you accept?

    We accept the payment methods displayed at checkout, which may include:

    • Visa
    • Mastercard
    • Other supported payment methods available at checkout

    Is my payment information secure?

    Yes. All payments are securely processed by our payment providers using industry-standard
    encryption and security protocols.

    When will my card be charged?

    Your payment method will be charged at the time your order is successfully placed.

    Product Questions

    Are your products suitable for all pets?

    Our products are designed for a wide range of dogs and cats and activity levels. However, every pet
    is unique, so we recommend checking sizing and supervising your pet when introducing a new product.

    How do I choose the right product for my pet?

    Consider your pet’s size, age, activity level and preferences. Each product page includes details
    such as dimensions and materials to help you choose. If you’re unsure about sizing, feel free to
    contact us.

    Are your products safe for pets?

    We strive to offer products designed for safe and enjoyable use. As with any pet product,
    supervision is recommended during use.

    Customer Support

    What should I do if I have a problem with my order?

    Please contact our customer support team, and we will do our best to resolve your issue promptly.

    How quickly do you respond to customer inquiries?

    We aim to respond to customer inquiries as quickly as possible during normal business hours.

    Contact Information

    Rinkuretros

    • Email: info@rinkuretros.nl
    • Phone: +31 6 49884703
    • Address: Herengracht 420, 1087 LA Amsterdam, Netherlands